APA (7th ed.) Citation

(1998). Zapp!: The lightning of empowerment : how to improve productivity, quality, and employee satisfaction / William C. Byham with Jeff Cox.

Chicago Style (17th ed.) Citation

Zapp!: The Lightning of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction / William C. Byham with Jeff Cox. 1998.

MLA (9th ed.) Citation

Zapp!: The Lightning of Empowerment : How to Improve Productivity, Quality, and Employee Satisfaction / William C. Byham with Jeff Cox. 1998.

Warning: These citations may not always be 100% accurate.